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Joined 3 years ago
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Cake day: July 16th, 2023

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  • When the rules are sensible generally, but should be adapted for the current scenario, I tend to be slow on the uptake. Reading this story a few years ago made me realize that I personally am susceptible to losing sight of whether something is actually worth fighting- like I can imagine myself getting stuck on “it’s a fire aisle and now these customers are annoying,” and missing that the other side is thinking “it’s my wheelchair, we need to figure out a way for me to use it.”

    Anyway, imagine my surprise when exactly no one, online or irl, even expressed understanding for the actions of the worker at the theater. I don’t think it’s because their actions are incomprehensible to people, but more that, even though this is a very human mistake to make, we’re expected to be able to evaluate whether the rules are picky little bullshit that’s only really important for order or whether they actually matter and should guide our actions.

    All that is to say: yes it’s a very human mistake to make, but it’s important for management to be able to determine what rules matter in a life or death scenario. To be clear, I’m definitely not calling this manager a murderer, and I don’t think it’s reasonable to expect that they knew how they would react, but Amazon should probably roll out some judgment training for managers.