- cross-posted to:
- [email protected]
- cross-posted to:
- [email protected]
In short, a kid made a Discord account at age 12, lied about her age and said she was 18. The kid at age 13 clicked a scam link claiming to be Discord support and lost access to her account. Scammer asked for parents bank account details which is how the dad became aware. Dad tried to report the issue to Discord, but had to go through an AI support bot that kept closing the ticket. Dad spoke with someone named “Molly” that was possibly a human and explained that his daughter’s account had a lot of underage friends tied to the account that could be at risk. “Molly” said they’d have to open a ticket from within the app, which they no longer had access to because his daughter never set up 2FA.
Discord didn’t actually do anything about this until Ars stepped in. After regaining access to the account the daughter found 2 friends fell for the scam. Discord later banned the account for violating the TOS when lying about her age and stated they would only restore the account if they shared a photo of the kid along with a copy of her birth certificate or passport. The father gave in and complied so she didn’t lose access to her friends.
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Asked for comment, a Discord spokesperson told Ars that the platform “takes situations like this seriously, especially when they involve teens and account security.”
More like Discord only takes these things seriously when an article drags them. Probably only banned the kids account because she dropped this on them and they handled it badly.
Crazy how far this company has fallen, but that’s expected I guess when $$$ are on the line.
The company has fallen? From where? Discord was bottom of the barrel for as long as I can remember.
For the first few years, when it had no profit motive, no way to earn money, and was just willingly bleeding cash to gain market share, it was great! That is the first stage of enshittification and they are now on to stage 2: making the platform good for the real target audience, advertisers.
The company has always been shit run by shitty people.
Never trust a tech worker, they decided long ago to sell out the species and the planet.
“Never trust a tech worker” they said, using a device designed by a tech worker, running software designed by a tech worker, accessing servers maintained by a tech worker, on a hosting service implemented and managed by tech workers, through an internet service provider employing tech workers galore.
Never trust a tech worker, they decided long ago to sell out the species and the planet.
As a tech worker, I resent that comment.
As someone who volunteered time over 20 years to maintain a well-used open-source project, I think your comment is a cheap generalization that shows remarkably low forethought.
As someone who knows what a comma splice is, though, I guess it’s all good.
but had to go through an AI support bot that kept closing the ticket
In general, that practice is absolutely disrespectful towards customers and should be met with complete rejection
Any company using AI support is absolutely fucked in the head imo. It’s absolute dogshit.
I had a phone company where I had to call to add a new sim to my account because my previous phone was stolen and the fucking AI says “we have sent you a link via text or how to add a sim. Thank you, good bye.” And it fucking hung up on me.
I didn’t have the phone to get the text because it had been stolen!
To be fair, when AI assisted support it’s done well you don’t even notice. Don’t get me wrong, 99% of support chatbots are useless, lazily implemented, awful to deal with, and just waste human time. Companies should focus on good support, the specific tooling is irrelevant. I’ve dealt with support humans that act like robots and robots that quickly escalate my issue to a human that can solve my problem.
How is this news? Kid got pwned; it’s a learning experience to lose your account because you clicked on an untrusted link. Discord sucks, and their support sucks, but I don’t think they did anything wrong here beyond that.
You know what’s also a learning experience? Getting mugged. I hope you learn compassion before you learn that lesson.
It’s honestly so sad you’d make that comparison. I’ve lost accounts to scammers as a teen and I’ve been mugged, and I can tell you that only one of those experiences had any kind of lasting effect on me. I think it’s important to remember that we’re talking about a teen’s discord account with absolutely nothing valuable on the line at all. They can make a new account and go on with their lives. This experience may even help them avoid falling for a scam later in life that could have actual consequences for them.
This is the digital equivalent of falling of your bike and skinning your knee.
Discord later banned the account for violating the TOS when lying about her age and stated they would only restore the account if they shared a photo of the kid along with a copy of her birth certificate or passport.
The guy who applies for the “looking at pictures of little girls” position at discord needs to be on every single list
The tech sector loves to outsource this kind of thing to traumatized and underpaid people overseas.
I’d of told my kid they are SOL and to learn from their fuck up. Go make a new account kiddo, ask your friends for their discords when you go back to class.
I’d of told my kid
What does it mean to “of tell” someone something?
None of the other explanations have actually given you the real contraction that the above user is employing phonetically: “I’d’ve” -> “I would have”
They meant “I’d have” and not “I’d of”
People do ACTUALLY say I’d of in lots of regions of the US. That’s how you actually say the phrase.
Welcome to English. If you think you know the rules some random group of 1000s of people will prove you wrong because they havent given a single fuck about what’s proper for a hundred years or so.
Basically every physical possiable way to say the phrase is in use somewhere.
I don’t think they’re saying I’d of, but are instead saying “I’d’ve”.
In written text, I don’t think it’s anything more than a spelling mistake. Call me back when respectable dictionaries have “of” listed as a verb, though! Haha
It’s short for “I would have told my kid”
Probably, but “of” is not short for “have”
That depends on your accent.
I don’t think “of” has anything to do with an accent.
They’re probably thinking of 've (as in “Would’ve”). That’s not the same as “of”.
It means “have” would have. It’s pronounced of. “Would of”
The f can be dropped. Woulda. “I woulda got it done”
Spelling it “would of” is like spelling “Hello” as “Hell Oh”
i’dve told em <- i can hear the local accent in it lol
It means they never went back to class themselves
Hah! This is the best answer, lol
I’m rather suspicious of this story given the timing and the increase of “we need online ID to protect the children” narratives being pushed by various government
Yeah. It was magically resolved by providing ID.
Hmmm.
