I know Valve wants to remain a small-ish company, but automating in-house support has literally never improved things for the customer. It’s even worse if it’s tied into their anti-cheat - a false positive can lock you and your entire family out of multiplayer, and good luck getting a human to overturn it after the former support staff is moved to other teams.
I’d say it’s weird they didn’t focus on using this to help fix their nearly nonexistent community moderation, but I’ve been told their hands-off approach is deliberate due to a libertarian bent among the higher ups.
Their current recommendation engine is already a marvel and the only one I’ve ever come across that actually directs me to niche stuff I might be interested in.
I know Valve wants to remain a small-ish company, but automating in-house support has literally never improved things for the customer. It’s even worse if it’s tied into their anti-cheat - a false positive can lock you and your entire family out of multiplayer, and good luck getting a human to overturn it after the former support staff is moved to other teams.
I’d say it’s weird they didn’t focus on using this to help fix their nearly nonexistent community moderation, but I’ve been told their hands-off approach is deliberate due to a libertarian bent among the higher ups.
I think it could have been an interesting usecase to chat with a steambot to get game recommendations.
Their current recommendation engine is already a marvel and the only one I’ve ever come across that actually directs me to niche stuff I might be interested in.
Removed by mod